I have a Question about my Refund – The Floor

How long does it take to receive a direct refund?

Refunds made to PayPal are usually completed within 24 hours of the request being processed by Customer Support.

Refunds made to Credit Cards take longer due to card processing times on the issuer's end. Usually, credit card refunds are completed within 7 to 10 days of the request being processed by Customer Support. However, it can take up to two weeks, in extreme cases.

I need a refund made to a different card or PayPal account. How do I do this?

Sorry, but we are only able to refund the funds back to the original payment source used to process the payment. We are not able to change the card or PayPal account where the funds are credited back.

Will my refund be processed in the same currency?

Yes. Your refund will be processed in the same currency and amount you used for the payment.