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Managing and changing your password

The Floor Support
  • Updated

Your Floor account's basic security setting is your password. We strongly recommend against sharing your password with anyone to avoid any privacy issues. Floor Support may manually reset your password in specific situations; however, this will always be through an official ticket, and we will never ask for your password.

 

Changing your password

To update your password, follow the steps below:

Step 1: Click on your profile picture in the top right of the screen to open the Main Menu

Step 2: Click on My Account

Step 3: Open up the 'Your Details' sub-menu

Step 4: You'll see your current password listed as anonymous text.  Delete your current password and enter your new password.  Click the 'Update Settings' button to save.

Your new password will now be saved to your account.

 

Resetting your password

If you forgot your password, please go back to The Floor and click Log In > Forgotten Password. Enter the email used to log into your account. A password reset email will be sent to that address if the email matches the account.

 

I signed up using a social connect button, so I don't know my old password

In this case, please follow the instructions for resetting your password through the "forgot password" link.
 
 

I don't have access to my registered email address, and I can't log into my account

Our Customer Support Team will be able to help you.   Just click on the button below:

 

Send us a message

 

 
 

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